Draft — legal review pending This document has been prepared based on standard UK SaaS patterns. It is not legal advice and has not yet been reviewed by a qualified solicitor. The content must be reviewed and amended before you rely on it.

Terms of service

Last updated: 18 April 2026

These terms govern your use of the Vallumio service. By signing up for an account you agree to be bound by them.

1. Parties

These terms are between Vallumio ("we", "us") and the agency or individual who holds the account ("you"). Vallumio's end clients — the people to whom you provide websites managed by our platform — are not a party to these terms; they have their own relationship with you.

2. The service

Vallumio provides managed WordPress hosting: we provision WordPress sites on our infrastructure, keep them secure and backed up, monitor them, and provide a portal where you can manage them. We do not provide the domain names, design, content, or plugins on your customer sites — those remain your responsibility.

3. Plans and prices

Three plans are currently offered: Essentials at £30 per site per month, Growing at £40 per site per month, and Studio at £50 per site per month. All prices are in pounds sterling and exclude VAT where applicable.

Billing is monthly, anchored to the 2nd of each month. You are not charged at signup — the first charge is made when you provision your first customer site. Mid-month provisioning is prorated; mid-month deprovisioning is refunded for the unused portion to your original payment method.

4. Acceptable use

You may not use our service to host content that is illegal, defamatory, hateful, harassing, or that infringes intellectual property. You may not use our service for sending spam, distributing malware, running cryptocurrency mining, or for any activity that knowingly degrades the performance of our infrastructure or affects other customers.

If we identify content that breaches this clause, we will contact you. For serious or repeated breaches we may suspend or terminate your account.

5. Your responsibilities

You are responsible for the content, themes and plugins installed on your customer sites. You are responsible for complying with data protection law in respect of the personal data your customer sites process, including the agreement you hold with your end clients.

You must keep your account credentials secure. If you lose your two-factor authentication device, we will reset it only after identity verification.

6. Our responsibilities

We will provide the service with reasonable skill and care. We target 99.5% monthly uptime for the current single-server deployment. We back up every site nightly, encrypted, off-site. We will notify you promptly if we become aware of a security incident affecting your data.

We are not liable for downtime caused by events outside our reasonable control — including but not limited to DNS issues at your registrar, DDoS attacks, or failures of upstream providers (Cloudflare, DigitalOcean, Stripe, Postmark, Backblaze).

7. Suspension and termination

If payment fails, we will retry automatically and contact you. If payment is not recovered after a grace period, we will suspend affected sites. If the account remains in arrears, we will terminate the account and permanently delete all data (subject to our backup retention schedule).

You may terminate your account at any time from the portal. Mid-cycle cancellation refunds the unused portion per clause 3.

8. Data ownership

You own the content and data on your customer sites. We do not claim any rights over your data. On termination you may request a full export of your WordPress sites within 30 days.

9. Limitation of liability

Our total liability under these terms is limited to the amount you have paid to us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special losses including lost profits, lost data (beyond our backup retention), or business interruption.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

10. Governing law

These terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

11. Changes

We may update these terms as the service evolves. For material changes we will give you 30 days' notice by email. Continued use of the service after the notice period constitutes acceptance.

12. Contact

Questions about these terms? Email hello@vallumio.com.